This Privacy Policy explains how Ruby & Rosie's Dog Wash & Grooming, LLC ("Ruby & Rosie's," "we," "us," or "our") collects, uses, and shares information when you visit our website at rubyandrosies.com, use our online booking application, sign up for text messages, or visit our location in Carmel, Indiana. By using our website, app, or services, you agree to the practices described here.
Information you give us directly. When you create an account, book an appointment, or contact us, we collect your name, email address, phone number, and information about your pet (such as name, breed, size, and grooming or health notes you choose to share). When you purchase services, we collect the payment information needed to complete your transaction, which is processed by our payment processor as described in Section 4.
Information from Google Sign-In. If you choose to sign in using your Google account, Google shares a limited set of profile information with us — typically your name, email address, and a unique account identifier — so we can create and secure your account. We do not receive your Google password. Your use of Google Sign-In is also governed by Google's own privacy policy.
Information collected automatically. When you use our website or app, we may automatically collect limited technical information such as your device type, browser, and basic usage data needed to operate and secure the service. We use a one-time passcode sent by text message to verify your identity when you log in.
Information collected in store. When you visit our location, we may collect information needed to provide and record your services, including your contact details and notes about your pet's services.
We use your information to:
When you provide your mobile number and opt in, we send you text messages related to your account and appointments — for example, one-time login passcodes, appointment confirmations and reminders, receipts, and account notifications. These are transactional messages tied to your use of our services; we do not use this program to send marketing or promotional texts.
Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message, and you can reply HELP for assistance or contact us using the details in Section 11. Opting out of text messages may limit features that rely on text verification, such as logging in.
We do not sell your information, and we do not share mobile information with third parties or affiliates for marketing or promotional purposes. The categories of information described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information is not shared with any third parties.
Our payments are processed by Stripe, a third-party payment processor. When you pay for services or save a card for future grooming charges, your card information is collected and processed directly by Stripe under Stripe's own security standards and privacy policy. Stripe is certified as a PCI Level 1 service provider, the highest level of payment-security certification.
We do not store your full card number. We retain only limited, non-sensitive details such as the card brand and the last four digits, which help you identify a saved card. For more about how Stripe handles your information, see Stripe's privacy policy at stripe.com/privacy.
If you save a card on file for grooming, see our Terms of Service for how and when that card may be charged.
We do not sell your personal information. We share information only as follows:
As noted in Section 3, text-messaging opt-in and consent data is never shared with third parties.
We keep your information for as long as your account is active and as long as needed to provide services, maintain records of your pet's care, comply with our legal and tax obligations, and resolve disputes. When information is no longer needed, we take reasonable steps to delete or de-identify it.
We use reasonable administrative, technical, and physical safeguards designed to protect your information, including encryption of sensitive data in transit, secure authentication, and limiting access to those who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your information and to respond appropriately if a problem occurs.
Our website, app, and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us personal information, please contact us and we will take reasonable steps to delete it.
We may update this Privacy Policy from time to time. When we do, we will revise the "Effective date" above and, if the changes are significant, provide additional notice. Your continued use of our website, app, or services after an update means you accept the updated policy.
Ruby & Rosie's Dog Wash & Grooming, LLC
1495 Gwynmere Run, Carmel, IN 46032
Email: help@rubyandrosies.com